Your Questions Answered

your local care providers

Have Real PCS had a CQC inspection?

Yes. We had our first inspection in December 2015 and received an Overall rating of GOOD.

How do i view the report?

A copy of the report can be viewed via the widget on the homepage on our website. After every inspection a copy of the report will be available via our website. You can also view the report on CQC’s website

I/my family member/friend would like to have a consistent staff team. Will I/they have lots of different staff supporting me/them all the time?

Real PCS believe that having a small dedicated team for each individual we support is the best approach. We keep an individuals staff teams small to ensure consistency and to build trusting and close working relationships. We don’t outsource any of the support we provide to other companies so you will only ever have support from a Real PCS employee.

What if I don't get on with someone who is supporting me?

Not a problem. You will have regular contact and reviews with the Service Manager. You will be provided with all necessary contact numbers/email addresses etc to enable you to raise an issue as soon as it happens. You will be involved in choosing your staff team.

Do you accept clients on Direct Payments?

Yes we do. A large number of our clients are in receipt of direct payments.

How do I arrange to meet with someone from Real PCS to discuss the possibility of them providing me with some care/support?

You can contact us via our website using the form on the contact us page. On this page you will also find our office telephone number and email address.

Are Real PCS staff DBS checked?

Yes. DBS checks are completed as part of the interview process. Once we are in receipt of satisfactory DBS checks & references only then will we proceed with the offer of employment.

Interested in working for us

How do I apply for a job working with Real PCS?

You can contact us via telephone or email to request an application form.

Do I need experience?

No. We train all of our staff as part of the induction process and provide regular training throughout the course of your employment.

Would I have to wear a uniform.

No. A uniform draws a dividing line between staff & people we support. To us a uniform puts a barrier between a client and their support worker, it represents a sign of authority. We have a personal appearance policy and all we ask is that our staff are smartly dressed even in casual clothes and well presented at all times.